About this statement
This privacy policy statement sets out the data processing practices carried out through your use of this web site and also sets out the data processing practices carried out by C&C Communications Limited.
If you have any requests concerning your personal information or any queries with regard to these practices please contact us.
Data Controller Information
Data Controller: C&C Communications Ltd
Registration Number: 1199163
Address:
OFFCHURCH HOUSE
VILLAGE STREET
OFFCHURCH
LEAMINGTON SPA
Cv33 9AW
To View our ICO Registration entry please click here (http://www.ico.org.uk/ESDWebPages/DoSearch)
Information collected and Use of Personal Information
If you are a consumer enquirer, we do not store or capture your personal information via this website for any form of direct marketing activity. The information you provide will be used specifically and only for the purpose of dealing with your enquiry.
We collect personal information from visitors to this web site through the use of inquiry forms and every time you e-mail us your details. Other than this, we do not store or capture personal information via this website but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.
If you are a business enquirer, the information provided as part of your enquiry, will be used for developing products & services, marketing, & updating and correcting databases only. In these instances C&C Communications Ltd will contact you , where we have consent, either by mail, email, telephone, SMS, with details of our products and services. If you would prefer not to receive such offers, please unsubscribe by using any of the contact points listed below in the ‘Unsubscribing from C&C Communications Ltd section.
All personal details and responses will be protected by the Data Protection Act 1998 and controlled by C&C Communications Ltd;
Unsubscribing from C&C Communications Ltd
You can unsubscribe from C&C Communications Ltd at any time by sending an email to enquiries@candccommunications.co.uk, with the subject line “Unsubscribe”,
or by writing to:
Customer Services Department
C&C Communications Ltd
OFFCHURCH HOUSE
VILLAGE STREET
OFFCHURCH
LEAMINGTON SPAf
Cv33 9AW
or by ringing 0843 289 2090 ( UK office hours only).
Complaints Procedure
If you wish to make a complaint, then please write to us at:
Customer Services Department
C&C Communications Ltd
OFFCHURCH HOUSE
VILLAGE STREET
OFFCHURCH
LEAMINGTON SPAf
Cv33 9AW
or email us at production@candccommunications.co.uk
or by ringing 0843 289 2090 ( UK office hours only).
WE:
RESERVE THE RIGHT to only address complaints that are less than six months old. If we receive a complaint relating to a concern that is more than six months old, we will write to you outlining the reasons why we will not be pursuing the matter.
WILL, send you a written or electronic acknowledgement of your complaint being received within five working days. This acknowledgement will include the name and the job title of the person allocated to handling your complaint. Wherever possible, we will allocate a person who was not directly involved in the matter of the complaint.
WILL, provide a final response to your complaint within four weeks. If we are unable to resolve your complaint within four weeks, we will provide a written explanation outlining the reasons why and an indication of when you should expect to receive a final response from us.
Cookies
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.
We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular web site.
C&C Communications Ltd does not use third party cookies, for example google analytics.
Security
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server.
Disclosures
We will only disclose personal information to reputable companies and suppliers we engage to process data on our behalf, (which may include companies within the Group).
Internet-based Transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us via this website you acknowledge and agree to our processing of personal data in this way.
Personal Data and your rights (Subject Access Requests)
If C&C Communications Ltd has collected any personal data from you, you have the right to receive a copy of the information if you request it (C&C Communications Ltd does not currently charge a fee for this service).
If at any time you no longer wish to be contacted by C&C Communications Ltd or our clients then please contact us using the details provided in the ‘Unsubscribing from C&C Communications Ltd Ltd’ section so that we can suppress your details.
All personal details and responses will be protected by the Data Protection Act 1998 and controlled by C&C Communications Ltd ;
Changes to this Privacy Policy
We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.